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Priority Electronics is your source for laptop batteries, accessories, and parts



International Orders Accepted

Quick Links     Placing Orders   Return Policy   Warranty Information   List of Countries

Priority Electronics is proud to announce that we now ship to countries in North and South America, Europe, Asia, Australia, and Africa. For a complete list of countries, click here

The following policies apply ONLY to international orders. 
For orders shipping to the 50 United States, please see our policies here.


Placing Orders

All international orders must be paid via Paypal. 
If you do not have a Paypal account, click here to setup a free account. 
For a complete list of countries and shipping rates,
click here

  1. To order, add items to your shopping cart and proceed to the checkout. 

  2. Complete your shipping, billing, and contact information as requested. Under payment method, select Paypal. 

  3. Submit order. 

  4. We will verify the order, then send you a Paypal invoice. Once the invoice is paid, your order will ship. Please note that it may take a few days for Paypal to send us your payment. We ship only after we receive payment from Paypal.

Notes: 

  • For a complete list of countries and shipping rates, click here
  • If your order is not paid via Paypal, it will be declined automatically, as our system will not accept international credit cards.
  • Though most orders will ship in 1-2 business days after payment is received from Paypal, many orders will ship in 2-5 business days. All orders are shipped by the United States Postal Service using Airmail Parcel Letter. This is a quick delivery method, but delivery times may vary depending on your country. The average is usually about 7-10 business days. We can not be held responsible for courier shipping delays. Please keep in mind that we do our best to have your order delivered as quickly as possible.
  • Customer pays all customs fees of their country. This may involve being required to pay the postal delivery person when your package is delivered. If an item does need to be returned, it should be sent so that no customs fees are charged to Priority Electronics. This can be done by telling the shipper that the order is a return for replacement (or that the item is damaged). If customs fees are billed to Priority Electronics, customer will be billed those fees.

 Warranty Information

Unless otherwise stated on the item page, all products are new and come with a one year warranty. This warranty is provided through us, saving our customers the inconvenience of trying to contact the manufacturer directly. Unless otherwise requested, all replacements under warranty will be shipped out using the method selected on your original order. Should there be a request to upgrade the replacement shipping method, additional fees may apply.

If the item you have purchased is refurbished, it will come with a 90 day warranty. Sometimes, our refurbished products come with a one year warranty, but this information is written on each refurbished item's page for clarification.

 3 Step Return Policy

Step 1: Complete and submit online RMA form
Step 2: Receive RMA number via email from our RMA Department within 48 hours of submitting your request.
Step 3: Package and send products to our warehouse. Replacements ship once we receive original products

To return a product, you must obtain an RMA number by completing our online RMA form.
(Please note that this form is not an automated process. You will receive an RMA number from one of our Return Technicians) 

Note: Please obtain an RMA number BEFORE sending your product(s) to our warehouse. No returns will be accepted without a valid RMA number. All RMA's must be packaged properly and returned in a box (original packaging material preferred). All RMA's returned in envelopes, bubble-bags, etc. will be charged a $15.00 processing fee. Customer is responsible for shipping defective or damaged products back to our warehouse. We will cover only the return shipping fee. If for any reason you decide to cancel your order after the product has already shipped or if you refuse the package, you will be charged a 20% restocking fee plus any additional shipping fees that may apply. 

Please Note:

  • International orders may not be returned for refund.
  • If your product is damaged or defective, we will send you a replacement ONLY after a valid RMA is received. Click here to request an RMA for a damaged item.
  • All damaged items must be reported within 7 days of receiving the item. Please fill out our online RMA form and under "Reason for Return" select Damaged/Defective.
  • All returned items will be tested to verify that they are defective.
  • If your replacement is also defective (Meaning you have received 2 defective products from us), after testing and verifying that the item is defective, we will issue you a refund minus the shipping cost from your order. We will not send out another replacement.
  • If you believe that the replacement is defective and after testing the product, we discover that it is NOT defective, we offer the following options:
       1. We will ship the item back to the customer (customer pays shipping) or 
       2. We will refund you the product price minus a 20% restocking fee. (Shipping will not get refunded)

We do our best to ship all orders placed before 11:00AM PST the same business day.
Orders placed after 11:00AM PST usually ship out the following business day.
Choosing Express Processing during checkout extends that time to 1:00PM PST

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